Privacy Policy

What is personal data?

Personal data is information which enables directly or indirectly identifying a person: surname, first name, postal address, telephone number, email address or IP address, etc.

When is your data collected?

Fermob may collect personal data during your navigation on the site, during the creation of your customer account or during your purchases on the Internet site.

At the time of collection of your personal data, Fermob informs you of the essential character or not of the collection, the purpose of the collection as well as the rights you have to refuse the commercial use of your data by Fermob.

Purpose of the processing

In the context of the online sale of its Products, Fermob is required to collect personal data relating to Customers, necessary for the registration, processing and follow-up of orders, such as, in particular: title, surname, first name, delivery address, billing address, e-mail address and telephone number.
Fields whose data entry is required for the processing and tracking of the Customer’s order are indicated by an asterisk on the forms.

Other uses of customer data by Fermob can be:

• The sending of commercial offers customized or not, whether for Fermob Customers or simply as part of the subscription to the newsletter, if the Customer has expressly given his/her consent to receive this type of communication.
• The creation of statistical studies and the analysis of patterns of navigation and purchases on the Fermob site by Fermob Customers, if the customer has accepted the use and installation of audience tracking cookies (more information about cookies on this page).
• The use of Geolocation to assist in the search for the resellers and Fermob stores close to the customer’s location, on the condition that one shares one’s position through the use of cookies or its Browser.

This collection and processing of your personal data has been declared to the French National Commission of Informatics and Freedoms (Commission Nationale Informatique et Libertés), in accordance with the provisions of French law no. 78-17 of January 6, 1978 relating to Computers, Files and Freedoms (receipt n ° 1027044).

Recipients of Personal Data

The personal data collected by Fermob are intended for its own use and that of its partners.

Fermob will have to transmit your personal data to contractual service providers for the processing of your purchases / e-commerce orders. (for example, a carrier)

Fermob will also collaborate with commercial partners for the management of marketing and customer relations to offer you applicable customized offers. To this end, Fermob will be able to receive and transmit to its partners the changes that you indicate concerning your personal data and to receive and transmit the non-electronic contact data (mailing address) and profile data (non-personal) that you transmit. At no time will Fermob transfer or share your personal data with companies whose purpose is the acquisition of prospects and the sending of commercial solicitation by SMS or e-mail without your consent.

These transmissions are done in strict compliance with the regulations in force relating to personal data.

Duration of data retention

Your personal data are kept 13 months from the end of the business relationship or of the last contact. However, the data may be stored and archived for a longer period of time to fulfill a legal obligation.

Data security and confidentiality

Fermob takes the necessary measures to ensure the protection, confidentiality and security of the personal data transmitted to it in compliance with the applicable legal provisions.

Your rights

You have a right of access, correction and deletion of your personal data collected and processed by Fermob. At any time you can exercise this right by accessing, once authenticated on the site, the heading “My Account > My Info” in which you will be able to update personal data recorded on your customer account.
You can also exercise this right by the following means:

• Either by sending an email to the address contact@fermob.pt
• Or by the online form accessible by clicking here.
• Or by postal service at the address:
  FERMOB
  Individuals Customer Service
  Parc Actival
  01140 Saint-Didier-sur-Chalaronne

At any time you can address your questions on the collection, conservation and processing of your personal data by e-mailing our delegate for the protection of the data at privacy@fermob.com